Terms of service
OVERVIEW
Welcome to VivaLorra®.
The terms “we”, “us”, and “our” refer to VivaLorra®. VivaLorra® operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (the “Services”).
Our store is hosted by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.
These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you access or use the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using the Services, you agree to be bound by these Terms of Service and our Privacy Policy, available at:
https://vivalorra.com/policies/privacy-policy
If you do not agree to these Terms of Service or our Privacy Policy, you should not access or use the Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence.
When accessing the Services or purchasing products, you may be asked to provide information such as your email address, billing information, payment information, and shipping address.
You represent and warrant that all information you provide is accurate, current, and complete and that you have the necessary authority to provide it.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity conducted through your account. You may not transfer, sell, assign, or license your account to another person.
SECTION 2 – OUR PRODUCTS
We make reasonable efforts to display and describe our products accurately. However, product colors and appearance may vary depending on the device, screen settings, lighting, or other factors.
Product descriptions, prices, availability, and other information may be changed at any time without notice.
We reserve the right to discontinue any product or limit the quantities available to any person, household, geographic region, or jurisdiction.
Our products and website content are provided for general wellness and informational purposes only. They are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical advice.
Customers who are pregnant, nursing, taking medication, have a medical condition, or have concerns about using a supplement should consult a qualified healthcare professional before use.
Individual experiences and results may vary.
SECTION 3 – ORDERS
When you submit an order, you are making an offer to purchase products from VivaLorra®.
We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including suspected fraud, inaccurate information, product availability, pricing errors, payment issues, or violations of these Terms.
An order is not accepted until payment has been successfully processed and we have confirmed acceptance.
Please review your order carefully before submitting it. We may be unable to modify or cancel an order after it has entered processing or has been dispatched.
If we reject, modify, or cancel an order, we will attempt to notify you using the contact information supplied with the order.
Returns and refunds are governed by our Refund Policy:
https://vivalorra.com/policies/refund-policy
Products purchased through the Services are intended for personal or household use and not for unauthorized commercial resale.
SECTION 4 – PRICES AND BILLING
Prices, discounts, promotional offers, and product availability may change without notice.
The price charged will be the price displayed at checkout when the order is submitted, subject to correction of clear pricing or technical errors.
Unless expressly stated otherwise, displayed prices may exclude shipping charges, taxes, customs duties, handling fees, and import charges.
Promotions may be subject to separate conditions. If promotional conditions conflict with these Terms, the promotional conditions will apply to that promotion.
You agree to provide accurate and complete billing, payment, and account information and to update that information when necessary.
You represent and warrant that:
1. The payment information you provide is accurate and complete.
2. You are authorized to use the selected payment method.
3. Charges incurred through your order will be honored.
4. You will pay all applicable product prices, shipping charges, taxes, duties, and other disclosed charges.
SECTION 5 – SHIPPING AND DELIVERY
Shipping methods, estimated delivery times, available destinations, and related conditions are described in our Shipping Policy:
https://vivalorra.com/policies/shipping-policy
All delivery dates and transit times are estimates and are not guaranteed.
Delays may occur because of carriers, customs processing, address problems, weather, holidays, local disruptions, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate shipping address. VivaLorra® is not responsible for delivery problems caused by inaccurate or incomplete information supplied by the customer.
Any provisions concerning risk of loss or ownership will apply only to the extent permitted by applicable consumer-protection law.
SECTION 6 – INTELLECTUAL PROPERTY
The Services and their content, including trademarks, branding, text, graphics, images, product photographs, videos, audio, designs, layouts, reviews, and other materials, are owned by or licensed to VivaLorra® and are protected by applicable intellectual-property laws.
You may use the Services only for lawful, personal, and non-commercial purposes.
Without prior written permission, you may not reproduce, distribute, modify, republish, display, transmit, store, sell, license, create derivative works from, or commercially exploit any material from the Services.
Nothing in these Terms grants you ownership of or a license to any trademark, copyright, patent, design, trade name, or other intellectual property belonging to VivaLorra®, Shopify, or any third party, except for the limited right to access and use the Services under these Terms.
The VivaLorra® name, logo, product names, designs, and slogans may not be used without prior written permission.
Shopify’s names, logos, products, services, designs, and slogans are trademarks of Shopify or its affiliates. Other names and trademarks appearing through the Services belong to their respective owners.
SECTION 7 – OPTIONAL AND THIRD-PARTY TOOLS
The Services may provide access to tools, applications, payment methods, subscription services, or other functionality operated by third parties.
We may not monitor or control these third-party tools. Unless otherwise required by law, access to them is provided on an “as is” and “as available” basis.
Your use of third-party tools is subject to the terms and privacy policies of the relevant provider.
You are responsible for reviewing and accepting those conditions before using a third-party service.
New features, tools, and resources introduced through the Services may also be governed by these Terms.
SECTION 8 – THIRD-PARTY LINKS
The Services may contain links to websites, services, or materials operated by third parties.
We do not control and are not responsible for the accuracy, availability, security, practices, products, or content of third-party websites.
Visiting or purchasing through a third-party website is undertaken at your own discretion and is subject to that third party’s terms and policies.
Questions or complaints concerning a third-party product or service should be directed to the relevant provider.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
VivaLorra® is hosted on Shopify, which provides the e-commerce platform used to offer the Services.
Purchases made through this store are transactions directly between you and VivaLorra®, not between you and Shopify.
To the fullest extent permitted by law, Shopify is not responsible for products sold by VivaLorra®, order fulfilment, customer service, refunds, product claims, injuries, losses, or disputes arising from transactions with VivaLorra®.
Nothing in this section excludes any responsibility that cannot legally be excluded.
SECTION 10 – PRIVACY
Personal information collected through the Services is handled according to our Privacy Policy:
https://vivalorra.com/policies/privacy-policy
Because the Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of the Services.
Information may also be shared with payment processors, fulfilment providers, analytics providers, marketing platforms, subscription providers, and other service providers where necessary to operate the Services.
Information may be processed in countries other than your country of residence, subject to applicable privacy laws and contractual safeguards.
Please review our Privacy Policy for further details.
SECTION 11 – FEEDBACK AND REVIEWS
If you submit reviews, suggestions, ideas, photographs, videos, feedback, proposals, or other content (“Feedback”), you grant VivaLorra® a non-exclusive, worldwide, royalty-free, sublicensable, and transferable licence to use, reproduce, adapt, publish, distribute, translate, and display that Feedback for operating and promoting the Services.
You represent and warrant that:
1. You own the Feedback or have permission to submit it.
2. The Feedback is accurate and is based on your genuine experience where represented as a review.
3. You have disclosed any payment, gift, discount, or incentive connected to the Feedback.
4. The Feedback does not infringe another person’s rights or violate applicable law.
We may moderate, reject, edit, or remove Feedback that we reasonably believe is unlawful, fraudulent, misleading, defamatory, abusive, obscene, infringing, or otherwise inappropriate.
You may not use a false identity, misrepresent the origin of Feedback, or submit malicious software or harmful code.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccurate information, omissions, or technical problems relating to product descriptions, pricing, promotions, discounts, availability, shipping charges, or delivery estimates.
We reserve the right to correct such errors, update information, or cancel affected orders, subject to applicable law.
Where an order is cancelled because of an error, any payment collected for the cancelled portion will be refunded.
SECTION 13 – PROHIBITED USES
You may use the Services only for lawful purposes.
You may not use the Services:
1. To violate any applicable law, regulation, or legal right.
2. To infringe intellectual-property, privacy, publicity, or other rights.
3. To submit false, fraudulent, deceptive, or misleading information.
4. To harass, threaten, abuse, defame, discriminate against, or harm another person.
5. To distribute spam, phishing messages, malware, viruses, or malicious code.
6. To impersonate another person or organisation.
7. To scrape, crawl, copy, harvest, or collect information without authorization.
8. To interfere with the security, functionality, or availability of the Services.
9. To bypass security, access-control, geographic, or technical restrictions.
10. To reproduce, resell, or commercially exploit the Services without authorization.
We may suspend or terminate access when we reasonably believe these Terms have been violated.
SECTION 14 – TERMINATION
You may stop using the Services at any time.
We may suspend or terminate access to the Services if you violate these Terms, use the Services unlawfully, create security or fraud risks, or cause harm to VivaLorra®, customers, Shopify, or third parties.
Termination does not affect rights, liabilities, or payment obligations that arose before termination.
Sections that by their nature should survive termination will remain effective, including provisions concerning intellectual property, feedback, warranties, liability, indemnification, governing law, and privacy.
SECTION 15 – DISCLAIMER OF WARRANTIES
The Services and their content are provided for general information and shopping purposes.
To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis without warranties or conditions not expressly stated in these Terms or required by law.
We do not guarantee that the Services will always be uninterrupted, secure, timely, accurate, complete, or error-free.
We do not guarantee specific health, wellness, or personal results from use of any product. Individual experiences may vary.
Nothing in these Terms excludes statutory warranties, consumer rights, or legal protections that cannot lawfully be excluded.
SECTION 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, VivaLorra® and its affiliates, officers, employees, agents, contractors, licensors, and service providers will not be liable for indirect, incidental, punitive, special, or consequential loss arising from use of the Services or products.
This may include loss of profits, revenue, savings, data, opportunity, goodwill, or replacement costs.
Nothing in these Terms limits or excludes liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, gross negligence, intentional misconduct, death or personal injury where legally prohibited, or mandatory consumer rights.
Where liability cannot be excluded but may be limited, liability will be limited to the maximum extent permitted by applicable law.
SECTION 17 – INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless VivaLorra® and its affiliates, officers, employees, agents, contractors, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable legal expenses arising from:
1. Your material breach of these Terms.
2. Your violation of applicable law.
3. Your infringement of another person’s rights.
4. Your unlawful or unauthorized use of the Services.
This section does not apply where prohibited by applicable consumer law.
SECTION 18 – SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest lawful extent or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 19 – WAIVER AND ENTIRE AGREEMENT
Our failure to enforce any provision of these Terms does not waive our right to enforce it later.
These Terms and the policies incorporated by reference constitute the entire agreement concerning your use of the Services, except where separate written terms apply to a specific product, promotion, subscription, or service.
Nothing in these Terms limits rights granted to consumers under mandatory applicable law.
SECTION 20 – ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations as part of a merger, acquisition, restructuring, asset sale, business transfer, or similar transaction, subject to applicable law.
SECTION 21 – GOVERNING LAW
These Terms and any dispute arising from them will be governed by the laws applicable in the jurisdiction where VivaLorra® is legally established, without excluding any mandatory consumer-protection rights available in the customer’s country of residence.
Any dispute will be handled by a court with lawful jurisdiction, subject to any mandatory rights the customer may have to bring proceedings elsewhere.
SECTION 22 – HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 – CHANGES TO THESE TERMS
You may review the current version of these Terms at any time on this page.
We may update these Terms when necessary to reflect changes in the Services, business operations, technology, law, or regulatory requirements.
Material changes will be communicated where required by applicable law.
The updated Terms will become effective on the date stated in the notice or when posted, as permitted by law.
Continued use of the Services after the effective date constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions about these Terms of Service may be submitted through our Contact Us page:
https://vivalorra.com/pages/contact