Shipping policy
Thank you for shopping with VivaLorra®. The timelines below are estimates and do not guarantee an exact delivery date.
Order Processing
- Orders are normally processed within 1–3 business days.
- Processing occurs Monday through Friday, excluding public holidays.
- When available, tracking information is sent after the order ships.
Estimated Delivery
After dispatch, estimated worldwide delivery is 6–12 business days. Delivery can take longer because of customs, carrier delays, weather, holidays, address issues, local disruptions, or other circumstances outside our reasonable control.
Any shipping charge or free-shipping offer that applies to your order is shown at checkout before payment.
Subscription Shipments
Subscription orders are scheduled according to the frequency selected at checkout. Processing and transit estimates apply separately to each recurring shipment.
Order Cancellations and Address Changes
You may request a cancellation or address correction within 24 hours after placing an order. Contact us as soon as possible. We cannot guarantee a change or cancellation after an order enters processing or ships.
Damaged or Incorrect Deliveries
If an order arrives damaged or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the product and shipping package where applicable.
Lost or Delayed Shipments
If tracking has not updated for an extended period or a package appears lost, contact us. We will work with the carrier to investigate. Carrier investigations and replacement decisions can require additional time.
Customs, Duties, and Taxes
International orders may be subject to duties, import taxes, or other charges imposed by local authorities. Unless checkout states otherwise, these charges are the customer’s responsibility.
Contact
For shipping questions, email help@vivalorra.com. We typically respond within 24–48 business hours, Monday through Friday.