Shipping policy

# Shipping Policy

Thank you for shopping with VivaLorra®.

We work with trusted shipping partners to deliver your order as quickly and safely as possible. All eligible orders include tracking information.

## Order Processing

- Orders are processed within **1–3 business days**.
- Orders are processed Monday through Friday, excluding weekends and public holidays.
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).

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## Estimated Delivery Time

After your order has been dispatched, estimated delivery is:

**Worldwide:** **6–12 business days**

Please note that delivery times are estimates and may vary depending on your destination, customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

While we strive to deliver every order on time, we cannot guarantee an exact delivery date.

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## Order Cancellation

You may request to cancel your order within **24 hours** of placing it.

If your order has already entered processing or has been shipped, we may not be able to cancel it.

To request a cancellation, please contact us as soon as possible through our Contact Us page.

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## Incorrect Shipping Address

If you entered an incorrect shipping address, please contact us immediately.

If your order has not yet been processed, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that shipping information can be changed.

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## Damaged Items

If your order arrives damaged, please contact us within **7 days** of delivery.

Please include:

- Your order number
- Photos of the damaged product
- Photos of the shipping package (if applicable)

Our support team will review your request and arrange a suitable resolution if the claim is approved.

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## Lost or Delayed Shipments

If your tracking has not updated for an extended period or your package appears to be lost, please contact us.

We will work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.

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## Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.

These charges, if applicable, are the responsibility of the customer.

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## Need Help?

If you have any questions about shipping or your order, please contact our customer support team through our Contact Us page.

We aim to respond to all inquiries within **24 business hours**.