Privacy policy

Last updated: August 25, 2026

VivaLorra® operates this online store and website (the “Services”). Our store is hosted by Shopify, which provides the ecommerce platform used to offer the Services.

Personal Information We Collect

Depending on how you interact with the Services, we may collect:

  • Contact and delivery information, such as your name, email address, phone number, billing address, and shipping address.
  • Order and transaction information, such as products viewed or purchased, order status, returns, and subscription selections.
  • Account information and preferences, if you create or use a customer account.
  • Communications you send to customer support.
  • Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, and interactions with the Services.
  • Payment-related information needed to complete a transaction. Payments are processed by Shopify and other payment providers; VivaLorra® does not receive or store complete payment-card details.

How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers and partners that help us operate the Services.

How We Use Personal Information

  • Process payments, fulfill and deliver orders, and manage returns or refunds.
  • Create and manage customer accounts and subscriptions.
  • Provide customer service and transactional communications.
  • Maintain security, prevent fraud, and enforce our terms and policies.
  • Analyze and improve the Services.
  • Provide marketing and advertising where permitted by law and according to your choices.
  • Comply with legal obligations and respond to lawful requests.

How We Disclose Personal Information

We may disclose personal information to service providers and partners only as reasonably necessary for the purposes described above, including:

  • Shopify and payment providers that host the store and process transactions.
  • Fulfillment, warehouse, shipping, and customer-support providers.
  • Subscription-service providers, including Recurpay, when you select or manage a subscription.
  • Analytics, advertising, and affiliate-measurement providers, which may include Google services, Microsoft Clarity, and Awin.
  • Professional advisers, authorities, or other parties when required by law, to protect rights and security, or in connection with a business transaction.

We do not disclose personal information to unrelated third parties for their own purposes except as described in this policy, at your direction, or as permitted or required by law.

Cookies, Analytics, and Targeted Advertising

We and our service providers use cookies and similar technologies to keep the store functioning, remember preferences, understand traffic and performance, prevent fraud, measure affiliate referrals, and support advertising. Some U.S. state laws may treat certain advertising-related disclosures as a “sale,” “sharing,” or targeted advertising.

You can manage applicable opt-out rights through our Your Privacy Choices page. Where required, we also honor recognized opt-out preference signals, such as Global Privacy Control, for the browser and device sending the signal.

Your Rights and Choices

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to opt out of certain targeted advertising or data disclosures. These rights may be subject to legal exceptions. We may need to verify your identity before completing a request.

You may unsubscribe from promotional emails using the unsubscribe link in the message. Transactional messages about orders, accounts, or subscriptions may still be sent.

Data Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business and tax records, resolving disputes, preventing fraud, and meeting legal obligations. No security method is perfect, but we use reasonable administrative, technical, and organizational safeguards appropriate to the information we process.

International Processing

Shopify and other service providers may process information in countries other than the country where you live. Where required, transfers are handled using legally recognized safeguards.

Children’s Privacy

The Services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and, where appropriate, delete it.

Third-Party Links

The Services may link to websites or services operated by third parties. Their privacy practices are governed by their own policies, and we are not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, technology, or legal obligations. The revised policy will be posted here with an updated date.

Contact Us

For privacy questions or requests, email help@vivalorra.com.